Final Sale Policy:
Placing an order with us means that you have agreed to the following terms and conditions. Lynira Label has an all sales are final policy. Our strict no refund, no return, no cancellation and no exchanges is on all products. This is a legal agreement when purchasing from us. No exceptions.
Order Confirmation:
Within minutes of placing your online order, you will receive an order confirmation email. This email will state your order number and order details such as the style name, style color, size, processing time and your selected shipping service. *If you do not receive an order confirmation email in your inbox/spam/junk folders, you may have provided an incorrect/misspelled email address. Please contact us immediately via email so we can correct the email address and resend your order details. Providing the wrong email address can prevent you from receiving order updates and tracking number information.
Billing/shipping address:
Please note that your shipping and billing information is required to match in order for us to successfully process and ship your order.
For security purposes, in the event an order is placed with different billing and shipping addresses Lynira Label reserves the right to automatically cancel your order and issue a full refund. If you have any questions, please do not hesitate to contact customercare@lyniralabel.com.
Processing times:
All orders are processed and shipped during our business hours: Monday-Friday 11am-4pm EST, excluding holidays and weekends.
Processing time for all in-stock styles is 4 business days
Processing time for all preorder/made-to-order styles is 15 business days
Once your order has completed it's processing time, please allow 24-48 hours to receive a tracking number from the shipping carrier.
You may calculate your order's estimated arrival date by counting your order's processing time + 24-48 hours for USPS to scan the package + your selected shipping service= estimated delivery date.
Shipping/Delivery info:
Processing time and shipping time are not the same thing. Once your order has completed it's processing time, please allow 24-48 hours to receive a tracking number from the shipping carrier. USPS is the shipping carrier responsible for delivering a package by the estimated time/date given by your tracking number.
Standard shipping: 4-7 days
Express shipping 2 days
Shipping Policy:
Signature for all packages are required.
If USPS tried to deliver your package and you were not at the given address, you are responsible to reschedule a redelivery with USPS or responsible to pick up at your local post office.
Providing an incomplete and/or misspelled shipping address is one of the leading causes of shipping delays. Upon ordering, please ensure all delivery information is complete and accurate to ensure successful delivery. If you inserted the shipping address incomplete/misspelled, please contact us via email to correct this before the order has shipped out. Once an order is in transit, Lynira Label can no longer correct the address, therefore please contact USPS to correct your shipping address. If an order is returned back to us due to insufficient/incorrect address or unclaimed, the customer will be responsible for reshipment. Once package is returned due to failed delivery, you will be contacted for reshipping fee payment.
Upon receiving your order back, you have up to 4 days to let us know if you would like your order reshipped at an additional reshipping cost, or if you no longer want the item(s), you will receive a partial refund. Items must be unworn, undamaged, with store tags and in original condition.
To accommodate costs of processing your order, all returned items are subject to a 15% restocking fee. Original shipping charges incurred at the time of purchase are non-refundable.
Sizing Info:
We provide a size chart to better assist customers with choosing their correct size for our styles, but if you need assistance with selecting your size, please email our customer care team with your measurements: bust, waist, hips, height and weight and we will be able to suggest a suitable size for you.
Please take a look at our size chart for better assistance.
https://www.lyniralabel.com/pages/sizing-chart
Disclaimers:
*When ordering from our website, please be advised that in some cases minor alterations should be expected. Lynira Label is not liable to cover any alterations cost. Customers are responsible for any alterations.
*Unauthorized purchases (orders placed by a child, by accident, or by someone without your permission) are still subject to a 15% restocking fee.
*Due to lighting, photography equipments, display screens, etc there can be a slight color difference for some styles.
*For our styles made with glitter fabrics or rhinestones; keep in mind that the material is GLUED glitter and/or GLUED rhinestones on fabric. Therefore, the fabric is very delicate and must be handled with cautious care. IT IS NORMAL for glitter and/or rhinestones to shed off when packaged in a box while in delivery transit, while trying on and/or while on your body. If you can not accept this please do not purchase styles made with glitter or rhinestones fabrics and please take a look at our styles made with sequins, spandex or satin.
*ADDING FEATHERS IS OPTIONAL for an additional cost. If you do not pay for feathers, your dress/gown will not have feathers. For customers paying extra fee to add feathers to the bottom of the dress/gown; please note feathers shed! It's inevitable that in the production process loose feathers become trapped in the boa, and these will fall out when in use, although the amount should not be much, please note that when walking, you may step on the feathers causing some feathers to come off. This is not a quality issue nor a damage issue. Feathers coming off is normal. If you can not accept this, please do not pay extra for feathers.
*For our made to order styles with body measurements, the measurements we require from you is your bra size, waist, hips, height and the inch of heels. When ordering anything custom, please be advised that in some cases minor alterations should be expected. The alterations can be done by your local tailor. LYNIRA LABEL is not responsible for the alterations, nor the cost of the alterations.
*When ordering online, the customer is responsible of selecting the correct style, color, measurements, and processing time. If you do not select the correct style, color, measurements or processing time option, Lynira Label is not responsible nor liable for the customer's mistake/error. Lynira Label is only responsible of fulfilling your order according to the information provided to us.
*Customers must provide their accurate measurements when ordering a custom dress/gown. If measurements are inaccurate, you have up to 4 days from when your order was placed to provide correct measurements, otherwise your order is subject to be delayed in the production process.
For any further questions or concerns, please email us during our business hours and allow 2-3 business days for a response.
customercare@lyniralabel.com
Monday-Friday
11am-4pm EST
SHIPPING:
Q: After my order is placed how long does it take to get to me?
If you placed an order with us, please take a look at your order confirmation email and review the shipping service you've selected for your order.
Once your order has completed it's processing time, please allow 24-48 hours to receive a tracking number from the shipping carrier. USPS is the shipping carrier responsible for delivering a package by the estimated time/date given by your tracking number.
If the style is in-stock:
Standard shipping takes 4 business processing days and arrives within 4-7 days.
Express shipping takes 4 business processing days arrives within 2 days.
RUSH shipping has a 1 business day processing time and arrives within 2 days.
Preorders/Made to order styles take 15 business days to process before shipping* Rush service is available.
For INTERNATIONAL orders our website will automatically calculate the shipping time and cost once you insert your shipping information at check out.
RETURN/REFUND/EXCHANGE/CANCELATIONS:
Q: If I don't like the way the item(s) fit me can I exchange or return it?
Q: If I no longer need my dress because I don't attend my event or my event is cancelled/postponed, can I return or cancel my order?
Due to our strict no refund, no return, no cancellation and no exchanges policy, unfortunately you will not be able to return an item for any reason.
Q: If my item(s) arrived damaged will I be able to exchange it?
Q: If I received the wrong item can I return it for the correct one?
YES! If ever there is a rare occasion where you received an item damaged or an incorrect item, which we deeply apologize for, you can proceed with these steps that needs to be taken.
1. Email our customer care team, customercare@lyniralabel.com
2. Message us your full name, your order number, along with a picture of the damaged/incorrect garment with a detailed description of the issue with the item.
3. Patiently wait for a response from a representative within 48 hours. We will help you with a solution to any issues. Please keep in mind our business hours are M-F 11AM-4PM EST. Closed on weekends & holidays.
SIZING:
Q: IM NOT SURE WHICH SIZE TO ORDER, CAN YOU HELP WITH SIZING?
PAYMENT PLANS:
Q: DO YOU OFFER ANY PAYMENT PLANS ?
Yes! Lynira Label now offers ShopPay. Customers have the option to pay in full at checkout, or to split the purchase into 4 equal installment payments.
CUSTOM ORDERS:
Q: CAN YOU RECREATE A CUSTOM DESIGN THAT IS NOT ON YOUR WEBSITE?
Unfortunately, we do not offer custom designs or seamstress services. Lynira Label only sells the styles available on www.LyniraLabel.com
QUESTIONS/CONCERNS:
Q: HOW CAN I CONTACT YOU WITH OTHER QUESTIONS/CONCERNS?
Email us ! In your message please include your full name, an order number if you've placed an order, your event date and include all your questions/concerns.
Customercare@lyniralabel.com
Allow up to 48 hours for our customer care team to get back to you. Our business hours are M-F 11am-4pm EST
Q: Can I send my questions/concerns via other platforms such as TikTok, Instagram DM or under your post in the comment section?
Unfortunately our customer service is via email only. Our instagram is used for catalog purposes in showcasing our designs and our clients wearing our designs. Please email us with the above information so we can better assist you.