Frequently Asked Questions
FAQs! Need Help? We've Got Your Back!
What shipping options are available on your site?
USPS standard 4-7 days
USPS express 1-2 days
and YES, we also ship worldwide. International shipping cost is calculated at check out.
Can I rent one of the dresses on your website?
Unfortunately, we DO NOT have any rental service options.
Do you make custom designs that are not on your website?
Unfortunately, we DO NOT make custom designs. We only make the styles on our website custom to your measurements, height, etc.
Do you have any payment plan options?
We DO NOT offer any payment plan options for online orders. Online orders are to be payed in 1 full payment. We have payment plan options for our showroom location customers.
Do I have to make a appointment to visit the store? Do I have to pay to visit the store?
Zero charge. No appointments needed to visit the store.
Walk-ins are welcome!
What are your business hours?
51-05 Flushing Ave Suite 303 New York 11378
I am interested in your custom made designs.. How can I place my order in store?
Our custom designs are made when ordered, custom made to the customer’s measurements and height. Therefore, we DO NOT have a premade inventory for our custom styles. Our showroom is to show you the style, fabric, color options and to take your measurements. We do offer a payment plan for in store clients. Deposit is $100 and is deducted from your order. The balance is due on your return visit for your fitting.
If I place a order on the website, can I pick up in store?
No. All online orders are required to be shipped to the customer. Only items from our Ready to Wear Collection and custom orders placed in our store are available for pick up.
Can I try on any styles in store?
Our ready to wear styles are available for try-on and same day pick up. Contact us for inventory status before visiting to ensure it's in stock.
Our custom made styles are made to each customer’s measurements and require production time, we DO NOT have samples for try-on.
What size should I order?
Since our custom styles are made to your measurements & height, our size chart is only for our ready to wear collection. If you don’t see your size or need help selecting your size, you can message us with the following info and we’ll be happy to assist you:
- style name or picture of style you’re interested in
- your bra size
- your jean size
- your height and weight
I’m planning on visiting the store for an item from your Ready to Wear Collection. Can you hold it for me?
We’re not able to place any holds on items since our inventory always changing. You can contact us regarding an item you’re interested in to make sure it’s in stock, or check our website, as our online inventory is up to date.
Is there a way to contact you with questions I have? When will I receive a response?
You may contact us with any questions/concerns via email. Our Customer Service Representatives respond to all messages during our business hours MONDAY-FRIDAY 11AM-6PM. Messages are answered in the same order they're received.
email - firstname.lastname@example.org