3. Height, weight, bust, waist and hips measurements in inches
If unable to provide measurements please let us know your bra and jean size.
Final Sale Policy:
Placing an order with us means that you have agreed to the following terms and conditions. Lynira Label has an all sales are final policy. Our strict no refund, no return, no cancellation and no exchanges is on all products. This is a legal agreement when purchasing from us. No exceptions.
Within minutes of placing your online order, you will receive an order confirmation email. This email will state your order number and order details such as the style name, style color, size, processing time and your selected shipping service. *If you do not receive an order confirmation email in your inbox/spam/junk folders, you may have provided an incorrect/misspelled email address. Please contact us immediately via email so we can correct the email address and resend your order details. Providing the wrong email address can prevent you from receiving order updates and tracking number information.
Please note that your shipping and billing information is required to match in order for us to successfully process and ship your order.
For security purposes, in the event an order is placed with different billing and shipping addresses Lynira Label reserves the right to automatically cancel your order and issue a full refund. If you have any questions, please do not hesitate to contact firstname.lastname@example.org.
All orders are processed and shipped during our business hours: Monday-Friday 11am-4pm EST, excluding holidays and weekends.
Processing time for all in-stock styles is 4 business days
Processing time for all preorder/made-to-order styles is 15 business days
Processing time and shipping time are not the same thing. Once your order has completed it's processing time, please allow 24-48 hours to receive a tracking number from the shipping carrier. USPS is the shipping carrier responsible for delivering a package by the estimated time/date given by your tracking number.
Standard shipping: 4-7 days
Express shipping 2 days
International orders: We welcome and accept all international orders. Applicable duties that packages may incur are not included in our final shipping price and are the sole responsibility of the customer upon delivery. We will not be refunding your package if it goes unclaimed due to customs duties.
Be sure to verify the additional cost you may incur with the authorities of the country the package is being shipped to.
Lynira Label is not liable for any shipping delays due to the global pandemic, inclement weather, holidays, natural disasters, USPS delays, order verification or incorrect/incomplete shipping addresses.
Lynira Label is not responsible for any lost or stolen packages.
Signature for all packages are required.
If USPS tried to deliver your package and you were not at the given address, you are responsible to reschedule a redelivery with USPS or responsible to pick up at your local post office.
Providing an incomplete and/or misspelled shipping address is one of the leading causes of shipping delays. Upon ordering, please ensure all delivery information is complete and accurate to ensure successful delivery. If you inserted the shipping address incomplete/misspelled, please contact us via email to correct this before the order has shipped out. Once an order is in transit, Lynira Label can no longer correct the address, therefore please contact USPS to correct your shipping address. If an order is returned back to us due to insufficient/incorrect address or unclaimed, the customer will be responsible for reshipment. Once package is returned due to failed delivery, you will be contacted for reshipping fee payment.
Upon receiving your order back, you have up to 4 days to let us know if you would like your order reshipped at an additional reshipping cost, or if you no longer want the item(s), you will receive a partial refund. Items must be unworn, undamaged, with store tags and in original condition.
To accommodate costs of processing your order, all returned items are subject to a 30% restocking fee. Original shipping charges incurred at the time of purchase are non-refundable.
We provide a size chart to better assist customers with choosing their correct size for our styles, but if you need assistance with selecting your size, please email our customer care team with your measurements: bust, waist, hips, height and weight and we will be able to suggest a suitable size for you.
Please take a look at our size chart for better assistance.
*When ordering from our website, please be advised that in some cases minor alterations should be expected. Lynira Label is not liable to cover any alterations cost. Customers are responsible for any alterations.
*Unauthorized purchases (orders placed by a child, by accident, or by someone without your permission) are still subject to a 15% restocking fee.
*Due to lighting, photography equipments, display screens, etc there can be a slight color difference for some styles.
*For our styles made with glitter fabrics or rhinestones; keep in mind that the material is GLUED glitter and/or GLUED rhinestones on fabric. Therefore, the fabric is very delicate and must be handled with cautious care. IT IS NORMAL for glitter and/or rhinestones to shed off when packaged in a box while in delivery transit, while trying on and/or while on your body. If you can not accept this please do not purchase styles made with glitter or rhinestones fabrics and please take a look at our styles made with sequins, spandex or satin.
*ADDING FEATHERS IS OPTIONAL for an additional cost. If you do not pay for feathers, your dress/gown will not have feathers. For customers paying extra fee to add feathers to the bottom of the dress/gown; please note feathers shed! It's inevitable that in the production process loose feathers become trapped in the boa, and these will fall out when in use, although the amount should not be much, please note that when walking, you may step on the feathers causing some feathers to come off. This is not a quality issue nor a damage issue. Feathers coming off is normal. If you can not accept this, please do not pay extra for feathers.
*For our made to order styles with body measurements, the measurements we require from you is your bra size, waist, hips, height and the inch of heels. When ordering anything custom, please be advised that in some cases minor alterations should be expected. The alterations can be done by your local tailor. LYNIRA LABEL is not responsible for the alterations, nor the cost of the alterations.
*When ordering online, the customer is responsible of selecting the correct style, color, measurements, and processing time. If you do not select the correct style, color, measurements or processing time option, Lynira Label is not responsible nor liable for the customer's mistake/error. Lynira Label is only responsible of fulfilling your order according to the information provided to us.
*Customers must provide their accurate measurements when ordering a custom dress/gown. If measurements are inaccurate, you have up to 4 days from when your order was placed to provide correct measurements, otherwise your order is subject to be delayed in the production process.
For any further questions or concerns, please email us during our business hours and allow 2-3 business days for a response.
Q: HOW DO I KNOW IF MY ORDER WAS PLACED SUCCESSFULLY?
You will receive a confirmation email with your order details
Check the inbox, spam and junk folder of the email address you provided at checkout
If you're having trouble finding the email, contact us at email@example.com and let us know. Please provide the full name on the order and the date it was placed.
Q: WHEN WILL MY ORDER ARRIVE? FOR ORDERS WITHIN THE USA.
For in stock styles
Standard shipping: 7-10 business days
Express shipping:6 business days
Rush shipping: 3 business day
For pre-order styles
Standard : 4-5 weeks
Express: 3 weeks
Rush : 9 business days
Q: DO YOU SHIP INTERNATIONALLY?
Yes, at Lynira Label we provide world wide shipping
When placing your order insert your full shipping address at check out and you will receive your shipping cost and estimated arrival time
Shipping time for international orders
For in stock styles
7-10 business days
For pre-order styles
We do not offer express or rush options for international orders.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
In the rare event that the item you received is not in pristine condition we sincerely apologize!
Please email us firstname.lastname@example.org a photo of the damage within 24 hours of receiving the package. Our team will gladly assist you with reshipping a new item out to you in a timely manner.
Q: I HAVE MY OWN DESIGN IDEA. CAN YOU RECREATE A CUSTOM DESIGN THAT IS NOT ON YOUR WEBSITE?
Unfortunately we do not offer custom orders or seamstress services. Lynira Label on sells the styles listed on www.Lyniralabel.com and all styles are sold as is.
Q: DO YOU HAVE ANY PAYMENT PLAN OPTIONS?
Our website offers “shoppay” which allows you to split your total into 4 payments.
Q: IF I PLACE A ONLINE ORDER, CAN I PICK UP MY ORDER IN YOUR STORE ?
We offer curbside pickup in NYC, please click here to read all the details.
Q: I’M NOT SURE WHAT SIZE TO ORDER, CAN YOU HELP WITH SIZING?
Yes! Email our size specialist with the following info and we’ll be happy to assist you with the best size:
Q: WHAT’S YOUR RETURN, EXCHANGE & CANCELLATION POLICY?
Placing an order with us means that you have agreed to the following terms and conditions. Lynira Label has an all sales are final policy. Our strict no refund, no return, no cancellation and no exchanges applies to all of our products. This is a legal agreement when purchasing from us, there are no exceptions.
Q: HOW CAN I CONTACT YOU WITH QUESTIONS? WHEN WILL I RECEIVE A RESPONSE?
You may contact us with any questions/concerns via email.
Our Customer Care Team responds to all messages during our business hours Monday-Friday 11am-5pm EST