1. We are not responsible for lost or stolen packages. Lynira Label ships all packages via USPS with signature being required upon delivery to ensure a successful delivery.
2. We are not liable for shipping delays due to inclement weather, holidays, natural disasters, carrier delays, order verification or incorrect shipping address..
3. If an order is returned to us due to being unclaimed or due to insufficient or incorrect address you will be responsible for reshipment cost.
4. USPS is the shipping carrier responsible to deliver the package by estimated scheduled date/time given by your USPS tracking number. If USPS tried to deliver your package and you were not at the address, you are responsible to reschedule a redelivery with USPS or you may pick up at your local post office.
USPS toll free customer service number: 1 (800) 275-8777
5. Due to lighting, photography equipments, display screens, etc there can be a slight color difference.
6. For our styles made with glitter fabrics; reminder that the material is GLUED GLITTER on fabric. IT IS NORMAL FOR THE GLITTER TO SHED, but that is the excess glitter on the fabric, this does not affect the look of the fabric nor the look of the design. Glitter falling off the fabric does not mean the quality of the dress is bad. If you can not accept this please do not buy our designs made with glitter fabrics and take a look at our styles made with sequins.
7. ADDING FEATHERS IS OPTIONAL. ADDING FEATHERS IS A LISTED OPTION FOR ALL OF OUR STYLES for an additional cost.. If you do not pay for feathers, your dress/gown will not have feathers.
8. For customers paying to add feathers to the bottom of the gown; please note feathers shed! It's unavoidable that in the production process loose feathers become trapped in the boa, and these will fall out when in use, although the number should not be huge, please note that when walking, you may step on the feathers causing some feathers to come off. This is not a quality issue nor a damage issue. Feathers coming off is normal. If you can not accept this, please do not pay extra for feathers.
9. Our custom made designs are made to order to the measurements you provide to us. The measurements we require from you is your bra size, waist, hips, height and the inch of heels. When ordering anything custom, please be advised that in some cases minor alterations should be expected. The alterations can be done by your local tailor. LYNIRA LABEL is not responsible for the minor alterations, nor the cost of the alterations.
10. When ordering online, you the customer are responsible of selecting the correct style, color, measurements, length and production time option. If you did not select the correct style, color, measurements, length or production time option; Lynira Label is not responsible nor liable for your mistake/error. Lynira Label is only responsible of making your order according to the information of selections provided to us.